News & Insights

ChannelPartnersOnline.com wrote a great article about hosted contact centers growing with a multichannel approach. A summarization of that article is below: Growing with a Multichannel Approach New research […]

Have a healthy and happy Thanksgiving!

A recent post by The Hill discusses the support of the Communications Workers of America (CWA) members for a bill that will give callers the option of speaking […]

The contact center is not immune to the need for additional staff and since it’s typically the first experience your customers will have with your company, you’ll want […]

Although similar, contact centers and BPO service providers have many differences. If you’re considering expanding your contact center to include BPO services, read on. NearshoreAmericas.com recently posted an […]

You may have read tech articles reporting that the age of email is dead. Now rumors are flying that phone calls may be the next to go. A […]

It’s not either or: chat’s place in both sales and service environment. An article from ICMI.com discusses the need for chat in every type of business, whether your […]

Do you know what type of phone numbers are on your outbound marketing call lists? If you don’t know the answer to that question, you may be facing […]

When contacting call centers being outsourced in countries other than the United States, it’s easy to forget about time zone changes. These employees are awake and working while […]

With all of the advances in technology in the last few years, it’s no wonder technology in the healthcare industry is taking strides of it’s own. Now, patients […]