News & Insights

Is digital transformation only a competitive edge, or is it actually something that changes how you view your customers? According to a recent article by James Warner, going […]

Contact centers are constantly trying to keep up to date with TCPA compliance. In a recent article, Mckay Bird discusses the challenges many call centers face when trying […]

In a recent article, Nancy Selby informs us that customer experience is so important for companies that it will become the number one differentiator for customers within the […]

In a recent article, Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Seby discusses the following […]

In a recent article, Lynn Hunsaker discusses that the best companies for providing customer experience seem to have customer-centric thinking in their DNA from the time they start. […]

In a recent article, Dick Bourke discusses how contact centers can be a strategic part of the customer journey by providing omnichannel customer engagement, which leads to brand […]

To have some fun for Halloween this year, the crew at Outsource Consultants held a lunch  and “spooky” bingo tournament at headquarters in Minnesota! We had a total of […]

In a recent article, Thomas Wieberneit discusses the numerous ways bot technology is being used to serve a variety of departments and industries. Although bots have started shaping […]

According to a recent article from TIME, Elon Musk, CEO of SpaceX and Tesla, hopes to send humans to Mars by 2024. Mr. Musk is ambitious and we […]