News & Insights

In a recent article, Dick Bourke discusses how contact centers can be a strategic part of the customer journey by providing omnichannel customer engagement, which leads to brand […]

To have some fun for Halloween this year, the crew at Outsource Consultants held a lunch  and “spooky” bingo tournament at headquarters in Minnesota! We had a total of […]

In a recent article, Thomas Wieberneit discusses the numerous ways bot technology is being used to serve a variety of departments and industries. Although bots have started shaping […]

According to a recent article from TIME, Elon Musk, CEO of SpaceX and Tesla, hopes to send humans to Mars by 2024. Mr. Musk is ambitious and we […]

Do you know the health of your customers? Not their physical health, but the health of the relationship between your customers and your company. In a recent article, […]

In support of Breast Cancer Awareness Month, Outsource Consultants has gone pink! There are many charities you can donate to in an effort to raise awareness and help […]

In a recent article, Eric Feinberg discusses the fluidity of the customer experience in the modern era. Because of the internet and modern technology such as smart phones, […]

The crew at Outsource Consultants recently held a lunch and Foosball Tournament at headquarters in Minnesota!The games were close and intense, but the championship was ultimately won by […]

An article by Howard Lax states that emotional bonding between companies, employees, and customers is more important to loyalty and success than performance metrics. It’s true that companies […]

The crew at Outsource Consultants recently held their mid-year strategic planning session at Arrowwood Resort in Minnesota! We spent the trip wrapping up our Q2 KPIs, strategizing for Q3, […]