News & Insights

Corey Kotlarz, President of Outsource Consultants, was recently interviewed by Darren Prine, VP of Sales at Connect First, Inc. and cloud contact center technology advisor. The following is the […]

If you’re interested in outsourcing with a call center, we can help at no charge! Outsource Consultants are call center experts with over 25 years of outsourcing industry […]

If there’s one thing we can say about the contact center industry, it’s that it’s constantly evolving. It’s gone from strictly brick-and-mortar centers that only took calls, to […]

Would you feel comfortable reading your credit card numbers out loud to a cashier at the local grocery store while multiple people are standing around you? Of course […]

It’s challenging to work in a contact center. The expectations from management alone can be stressful, and when you add to that the stress of handling inbound customer […]

Have you ever made elaborate plans for an event or project only to see a multitude of things go wrong with it? If you said yes, don’t worry, […]

Making the decision to outsource your call center is a difficult and daunting task, but you’ve decided it’s the right path for your company. So,now what? The decision […]

Healthcare and medical call centers often claim to give patients and customers the best possible care. However, according to a recent article by Katie Owens, MHA and Richard […]

Your voice of the customer program won’t take care of itself. It needs to be nurtured through every phase of its existence. According to a recent article by […]

Outsource Consultants Rapidly Growing: Company Celebrates 3-Year Anniversary and Moves to New Office Outsource Consultants celebrated its three-year anniversary in June of 2016. Outsource Consultants has come a long […]