News & Insights

MultichannelMerchant recently posted an article describing upselling and using incentive programs for employees to be successful. A summary of this article is below: Give Agents Incentive for Upselling […]

With all of the options available for cloud technology these days, your company may be considering investing in a cloud-based contact center solution. But how do you know […]

Mobile is developing at lightning speed—literally by the day. It represents a serious threat to organizations that don’t evolve their services—but is a significant opportunity for those who […]

Many phrases are booming in the call center industry. One phrase in particular that has become popular, and for good reason, is cloud based call center software. CMSWire […]

Most of you have probably used a chat option on a business website. Maybe you’ve even considered using chat on your own site. ConnectFirst recently posted an article […]

Contact centers may be moving to virtualization for their software, but virtualizing their people causes some hesitation. SearchCRM recently posted an article about in-house call centers versus virtual […]

Courtesy of: Infographic World   Outsource Consultants are call center experts with over 25 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing […]

Is your company looking for a call center service? Some services offer more than others, so it pays to do some research beforehand so that you find the […]

It is often said, “When all you have is a hammer, everything looks like a nail.” Many companies view employee attrition the same way and try to apply […]