News & Insights

It’s not either or: chat’s place in both sales and service environment. An article from ICMI.com discusses the need for chat in every type of business, whether your […]

Do you know what type of phone numbers are on your outbound marketing call lists? If you don’t know the answer to that question, you may be facing […]

When contacting call centers being outsourced in countries other than the United States, it’s easy to forget about time zone changes. These employees are awake and working while […]

With all of the advances in technology in the last few years, it’s no wonder technology in the healthcare industry is taking strides of it’s own. Now, patients […]

Response Magazine recently published an article about Twitter’s new offer of a click-to-call direct response option. A summary of this article is below: Twitter – New Direct Response […]

There are many challenges in business – these challenges range from basic administrative to complicated in the executive offices and in various branches between. One challenge in particular, […]

Disasters can happen at any moment – with days of notice or none at all. Being prepared for these disasters, especially with your company, is vital. TechTarget recently […]

MultichannelMerchant recently posted an article describing upselling and using incentive programs for employees to be successful. A summary of this article is below: Give Agents Incentive for Upselling […]

With all of the options available for cloud technology these days, your company may be considering investing in a cloud-based contact center solution. But how do you know […]

Mobile is developing at lightning speed—literally by the day. It represents a serious threat to organizations that don’t evolve their services—but is a significant opportunity for those who […]