Nearshore Outsourcing

December 13, 2023

The Caribbean: A Hidden Gem for Nearshore Outsourcing

The Caribbean is often synonymous with pristine beaches, mouthwatering cuisine, and warm hospitality. While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in […]

Full Story

BPO Industry, BPO Partner Selection, Nearshore Outsourcing, News & Insights

November 17, 2023

Why Geo-Redundancy is Key to a Successful Outsourcing Strategy

In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are […]

Full Story

BPO Industry, BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies

August 21, 2023

Checking In on the Mexican Call Center Industry

In recent years, Mexico has experienced significant BPO industry growth, largely due to its close proximity and strong economic ties with the United States. While both countries’ economies […]

Full Story

BPO Industry, Nearshore Outsourcing, News & Insights

October 11, 2022

Checking In on the Jamaican Call Center Industry

When tourists look for idyllic beaches, they turn to Jamaica. Basking in the sun at a resort isn’t the only thing the country has to offer though. The […]

Full Story

BPO Industry, Nearshore Outsourcing

February 14, 2022

Find Your Perfect Match with Outsourcing Country Speed Dating

Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]

Full Story

BPO Industry, BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing

July 19, 2021

Your Guide to the BPO-lympics

Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]

Full Story

BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing

January 19, 2021

3 Myths About Call Center Outsourcing Regions

The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]

Full Story

BPO Partner Selection, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

December 14, 2020

Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]

Full Story

At-Home Agents, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

November 9, 2020

3 Emerging Call Center Markets to Consider in 2021

Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. The global outsourcing market is expected to exceed $400B by 2027, […]

Full Story

BPO Industry, Nearshore Outsourcing

October 13, 2020

The Better BPO Choice: The Philippines or Nearshore Outsourcing?

If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]

Full Story

BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing