Nearshore Outsourcing

August 21, 2023

Checking In on the Mexican Call Center Industry

In recent years, Mexico has experienced significant BPO industry growth, largely due to its close proximity and strong economic ties with the United States. While both countries’ economies […]

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BPO Industry, Nearshore Outsourcing, News & Insights

October 11, 2022

Checking In on the Jamaican Call Center Industry

When tourists look for idyllic beaches, they turn to Jamaica. Basking in the sun at a resort isn’t the only thing the country has to offer though. The […]

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BPO Industry, Nearshore Outsourcing

February 14, 2022

Find Your Perfect Match with Outsourcing Country Speed Dating

Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing

January 18, 2022

The State of the Call Center Industry with Corey Kotlarz

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

July 19, 2021

Your Guide to the BPO-lympics

Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing

June 28, 2021

Don’t Get Caught Without Call Center Support in Q4

The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing

May 19, 2021

How Outsourcing Holds the Key to Mitigating US Labor Shortages

Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

January 19, 2021

3 Myths About Call Center Outsourcing Regions

The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]

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BPO Partner Selection, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

December 14, 2020

Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]

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At-Home Agents, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

November 9, 2020

3 Emerging Call Center Markets to Consider in 2021

Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. The global outsourcing market is expected to exceed $400B by 2027, […]

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BPO Industry, Nearshore Outsourcing