Customer Service

September 13, 2018

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

We have seen a demand for nearshore contact center outsourcing locations. Many of these locations are hidden gems that can offer great value at prices up to 50% off […]

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Customer Service, News & Insights

September 12, 2018

Nearshore Contact Center Outsourcing Spotlight: Tijuana

It’s not always the best fiscal option to maintain an in-house contact center, especially when it’s much more affordable to scale during busy seasons with offshore options. Because […]

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Customer Service

September 7, 2018

3 Standout Asia-Pacific Countries For Contact Center Outsourcing

We have over 25 years of experience working in the call center outsourcing industry. We’ve recommended a variety of US-based and nearshore locations to our clients. However, we […]

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Customer Service

September 6, 2018

4 Ways Contact Centers Make Successful Direct Response Campaigns

Direct response marketing has been very popular for many years. There’s a good reason for this popularity: these kinds of marketing campaigns generate a ton of leads and […]

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Customer Service

September 5, 2018

4 Primary BPO Markets and What They Mean to Your Company

Business is always developing, and with more growth comes higher demands on employees. One department that gets hit the hardest by drastic company growth is customer service. Customer service […]

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Nearshore Outsourcing, BPO Industry, Customer Service, Offshore Outsourcing

August 30, 2018

Managed Operations & Seat Leasing: Alternatives to Traditional Call Center Outsourcing

Companies on the rise can expect rapid departmental growth. The more needs you have as a result of more customers, the more roles you need to fill in […]

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BPO Industry, Customer Service

August 29, 2018

Is Your Contact Center’s Agent Training Strategy Working?

People don’t remember everything. In a recent article, Anand Subramaniam states that humans retain less than 5% of information a month after learning it. Contact center agents are […]

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BPO Industry, Customer Service

August 28, 2018

Creating a Contact Center Environment that Makes Customers Happy on their First Call

A recent article by Bill Price gives the viewpoint that first contact resolution (FCR) can be the most important contact center metric that drives customer satisfaction. However, it’s […]

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Customer Service

August 23, 2018

The Significance of a Fluid Customer Journey, and How Contact Centers Help

Does it feel like focusing on customer experience isn’t giving you a proper return on investment? Don’t worry, you’re not alone. In a recent article, Michelle Palomera says […]

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Customer Service

August 22, 2018

Contact Centers Help Your Retail Staff from Burning Out During Holiday Spikes

A recent article by Brian Hannon discusses the significance of long-term retail opportunities. Many companies in the retail industry put a major emphasis on holidays such as Black […]

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Customer Service