July 19, 2021
Your Guide to the BPO-lympics
Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]
Customer Service
June 7, 2021
Perfect Call Center Quiz: Finding the Right Partner for You
We’ve all asked the question: “When will I find the right call center partner?” Maybe you’ve searched endlessly for a BPO partner that felt right. Or you’ve been […]
June 22, 2020
Reduce Your Call Center Costs While Improving CX
Want to know what your call center has in common with all the others? They’re looking to cut costs. Want to know what you can do to surpass […]
March 16, 2020
Contingency Planning With At-Home Agents
On Wednesday, the WHO officially designated the COVID-19 outbreak a pandemic – a new disease that is spreading worldwide. It’s not as if the world was sitting back […]
November 19, 2019
What to Look for on a Site Visit – Part 1: Facilities
Selecting the right outsource call center partner is one of the most important decisions your organization will make. After all, your BPO partner typically serves as the public […]
October 9, 2019
Listen to Your Customers – 3 Trends You Can’t Ignore
In honor of National Customer Service Week, we wanted to offer some key insights on three trends to keep in mind as you craft call center experiences for […]
July 18, 2019
Outsourcing Language Support Makes it a Breeze to Expand Internationally
The faster your company grows, the sooner you’ll look to expand internationally — aiming to capture new customers across new territories. Truth is, if your company has scaled […]
June 10, 2019
Nearshore Outsourcing Spotlight: Tijuana
Tijuana, Mexico is undergoing a well-deserved and long overdue reputation makeover. Once viewed as an area with some questionable characteristics, many call center executives are now flocking to […]
April 29, 2019
Nearshore Outsourcing Spotlight: Colombia
Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee […]
April 8, 2019
Creating Geo-redundancy Through Nearshore Outsourcing
For most organizations, the stability of customer communication and the continuity of their services are what drive overall business success. For call centers that deal with a high […]