December 4, 2018
The Importance of Security in Contact Centers
Call center outsourcing is a logical strategy for businesses of all sizes. A recent article by Deeksha Dadu lays out the following factors to look for when picking […]
Customer Service
November 27, 2018
Why Self-Help Options Should Be the First Line of Customer Service
Everybody hates dealing with artificial intelligence, right? As AI becomes commonplace, so does the impulse to publicly pine for the “good old days” when one could just talk […]
November 15, 2018
Finding the Balance Between KPIs and Contact Center Agent Satisfaction
How do you manage the effectiveness of your outsource call center? Presumably the same way businesses everywhere manage most departments: Key Performance Indicators, or KPIs. An article by […]
November 7, 2018
Why Your Business Needs a Multilingual Contact Center
Your company strives to provide great customer service. But are you able to serve every customer interested in your products and services? A recent article by Deeksha Dadu […]
October 25, 2018
Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay
The Philippines has dominated the offshore outsourcing market for the last decade and has become the largest outsourcing market in the world. We’ve helped many clients find Philippine […]
October 2, 2018
Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize
Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. We have recently seen a significant shift with […]
September 19, 2018
Nearshore Contact Center Outsourcing Spotlight: Costa Rica and Panama
There’s been a surge in popularity with nearshore contact center outsourcing locations. We view this as a good thing and recommend nearshore solutions that leverage middle-market BPO companies. […]
September 14, 2018
Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic
We have seen a demand for nearshore contact center outsourcing locations. We recommend solutions that leverage middle-market BPO companies that continuously outperform the big BPOs since they are […]
September 13, 2018
Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador
We have seen a demand for nearshore contact center outsourcing locations. Many of these locations are hidden gems that can offer great value at prices up to 50% off […]
September 12, 2018
Nearshore Contact Center Outsourcing Spotlight: Tijuana
It’s not always the best fiscal option to maintain an in-house contact center, especially when it’s much more affordable to scale during busy seasons with offshore options. Because […]