Customer Service

The most effective customer service agents are the ones who can connect with the customer on an emotional level and truly feel a personal responsibility to help the […]

When you’re selecting the right metrics to track for your customer experience management strategy, it’s important to determine to determine the cause and effect of the metrics. In […]

The past five years have shown a rise in multichannel customer service. People now look for customer service from social media, live chat, email, and other options. However, […]

It wasn’t long ago that you rarely heard the term “customer experience” as a serious business agenda. Customer service was as simple a philosophy as “the customer is […]

Yes, outsourcing your call center services to a correctional facility is a viable option for your business. The president of Outsource Consultants, Corey Kotlarz, recently visited a call center […]

Everything you experience in life is not always planned and sometimes you take unexpected turns and encounter unexpected obstacles. You can’t always predict how you’ll react or what […]

In a recent article, Ajay Paghdal discusses how large and small companies do everything they can to grow, which sometimes leads to them going into debt. Paghdal says […]

Customer service has changed dramatically over the years. From face-to-face communication, to call centers, to television and radio, and so on, the customer experience is always evolving. Human […]

Traditional call center operations are still necessary, but email is a major factor in modern customer service and marketing. Omnichannel is becoming more popular every year because customers […]

In industries such as retail, customer service has become a matter of instant gratification and providing customers with consistent and fast service through any and every communication channel. […]