Customer Service

This just in! BPO is booming in the Philippines! Okay, so it may not be news to you, but this article from Rappler offers some great information regarding […]

You may be considering outsourcing with a call center, but you have some unanswered questions. What country would be best suited to take U.S. calls? Will a call […]

Keep ‘em happy. That’s a simple yet effective customer service goal. The following article by Michael Mink of Investor’s Business Daily gives tips for keeping customers happy. Give Cutting-Edge […]

“Is call center outsourcing a good idea?” There are many reasons we think it’s a good idea, but there are some key benefits you should look into when […]

Reduce costs by 70% with an Indian or Pakistani call center! India’s workforce is educated, hard working and highly skilled in IT and technical areas. In addition to these qualities, […]

The call center outsourcing industry is a rapidly changing. Technology and locations are always evolving, which means that it can be hard to keep up with the right […]

I have been in the contact center, customer service and customer experience industry a long time. I started as a fresh-faced kid of 16 as an agent in […]

Our advisors at Outsource Consultants help our clients find “hidden gem” small to mid-sized outsource call centers for clients. The following article by Thomas Laird (Expivia Interaction Marketing […]

When working with a call center outsourcing partner the biggest challenge is making sure the call center is providing consistent ongoing performance. The includes ensuring the agents receive the […]

People have fallen in love with chat support for two main reasons: Speed and convenience. The question is, are brands doing everything in their power to maximize the […]