Customer Service

Do customers prefer a particular channel of support because it’s actually their preference, or because their other options are terrible—or nonexistent? It’s a tough call. ICMI recently wrote […]

Hiring and training for multi-channel support requires a robust understanding of the skills, knowledge, and attributes that lead to successful employee performance and customer experiences in each channel, […]

No matter the industry, business, or company, issues can arise at any time resulting in the need for customer service for your clients and customers. It is imperative […]

We already know how fast mobile is moving. Interacting with your customers via social media and voice are becoming commonplace either online or on your smartphone. What about […]

The term “cloud technology” has been tossed around for quite sometime now. Most are aware of the benefits, but in case you aren’t, GulfNews wrote an article recently […]

You’ve heard over and over again about the need for mobile in your business and in your contact center. What you may not have heard are the impacts […]

Call centers have come a long way from just telemarketing. They are in nearly every industry; whether the calls are inbound, outbound, in the energy industry, or healthcare. […]

In the age of the customer, the consumer is in control. DestinationCRM recently posted an article about customer service defining the brand. A summary of that article below. […]

Unexpected events are guaranteed to occur in your company’s business. What do you do when more guests than invited arrive to an important company event? What about when […]

The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time. Time wrote an article describing the 4 […]