Customer Service

In a recent article, Jeff Toister discusses how self-service (websites, portals, automation, etc.) has made things easier, but it also takes out the human factor in the customer […]

Online shopping could potentially replace many brick-and-mortar stores in the years to come. Customers are doing more research now than ever to make sure they’re purchasing the best […]

There are a multitude ways companies use technology and strategy to improve the customer experience. However, no matter how robust a CRM is and how much AI is […]

We’ve been promoting nearshore call center locations for outsourcing a lot in the past few months, and for good reason. The close proximity to the United States, language […]

Nearshore countries and regions have been rising in popularity as call center outsourcing destinations of choice. Tijuana, Mexico is no exception to this trend. Corey Kotlarz, President of […]

You have your new customer experience plan all set up and ready to launch. Now all that matters is how the customers experience your brand and how your […]

In a recent article, Bill Price discusses the topic of speech and data analytics and how they can be used to improve the customer experience. An example he […]

In a recent article, Oleg Yemchuk points out that millennials are now the largest generation demographic for retailers. They will be spending billions of dollars every year, so […]

In a recent article, Lilach Bullock points out that while many companies may view their social media customer service as high quality, only a small percentage of their […]

A recent article by Zareh Khachatoorian discusses the idea that the customers who don’t provide your company with feedback but still abandon your brand for competitors are of […]