Customer Service

There are many factors that go into selecting an outsource call center partner, including location, quality, scalability, price, culture, and many other criteria. However, one thing that many […]

A recent article by Javier Jimenez gives advice on how to make loyal customers out of your website visitors through a quality digital experience. This includes: Sharing data […]

A recent article by Martin Powton discusses what it takes to have successful chat bots. One of the major keys is to be honest with customers and let […]

Melissa Thompson’s recent article points out that customers will stay on hold longer if there is music playing than if there’s only silence while they wait. However, for […]

In a recent article, Daniela gives the following tips for call centers to improve themselves and avoid complacency: Game plan changes based on self-assessment and the state of […]

In a recent article, Shelby Faris points out that while many companies have been putting emphasis on the customer experience in recent years, it can only take you […]

The biggest challenge when working with a call center outsourcing partner is making sure they’re providing consistent, ongoing performance. This includes ensuring the agents receive the proper training, […]

In a recent article, Steve Kraus addresses a common, but major, problem in the call center industry: agent attrition. Customers are often frustrated and angry by the time […]