January 10, 2025
Boost Your Contact Center Productivity Today
Boost contact center productivity with proven strategies, practical tips, and valuable tools to enhance efficiency and customer satisfaction.
Cost Savings
January 8, 2025
Call Center BPO: Streamlining Business Operations
Boost efficiency with call center business process outsourcing. Explore key benefits and proven strategies for optimizing your operations seamlessly.
December 4, 2024
The Bald + The Beard | Episode 4: Debunking CFO CX Myths
In the fourth episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths delve into the complex dynamics between CX leaders and CFOs. This episode […]
October 28, 2024
Kenya Call Center Services: The Best-Kept Secret in Africa Outsourcing?
If you’re exploring outsourcing options, call center services in Kenya should be on your radar. Located in East Africa, this country is gaining attention from global businesses for […]
October 14, 2024
The Bald + The Beard | Episode 3: The Myth of Standalone CX AI
In the third episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths tackle one of the most pervasive myths in the CX space: that […]
August 20, 2024
From Sci-Fi to CX Reality: Making AI Promises Come True
In our recent webinar “From Sci-Fi to CX Reality,” hosts Tom Luther and Andrew Griffiths (The Bald and The Beard) delve into the transformative journey of artificial intelligence […]
August 8, 2024
Help! Leveraging BPOs and Technology for Superior Customer Experience
Hosted by Rob Dwyer, Next in Queue features customer experience, contact center, customer support, customer success, training, leadership, and technology experts and practitioners from around the globe. From […]
July 30, 2024
Dominican Republic: A Growing and Diverse BPO Industry
The Dominican Republic has become a major player in the call center and Business Process Outsourcing (BPO) industry. Here’s a look at its impressive rise: 1990s: The Seeds […]
June 25, 2024
Belize’s BPO Industry: A Look at Growth, Talent, and Cost Savings
Introduction to Belize Call Centers Belize, a country nestled in Central America, has emerged as one of the region’s fastest-growing economies. This growth is partly fueled by the […]
June 10, 2024
5 Things Your Call Center BPO Partner Should Be Doing
Technology has rapidly advanced the customer experience (CX) landscape for BPO call center operations. While traditional telesales that began more than a generation ago remain in use, numerous […]