BPO Partner Selection

August 19, 2019

Nearshore Outsourcing Spotlight: Jamaica

Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. That’s why – more and more – businesses look to Caribbean BPO locations for […]

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Nearshore Outsourcing, BPO Partner Selection

June 10, 2019

Nearshore Outsourcing Spotlight: Tijuana

Tijuana, Mexico is undergoing a well-deserved and long overdue reputation makeover. Once viewed as an area with some questionable characteristics, many call center executives are now flocking to […]

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BPO Partner Selection, Customer Service, Nearshore Outsourcing

April 29, 2019

Nearshore Outsourcing Spotlight: Colombia

Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee […]

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Nearshore Outsourcing, BPO Partner Selection, Customer Service

April 8, 2019

Creating Geo-redundancy Through Nearshore Outsourcing

For most organizations, the stability of customer communication and the continuity of their services are what drive overall business success. For call centers that deal with a high […]

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BPO Partner Selection, Customer Service, Nearshore Outsourcing

January 28, 2019

Is Your Call Center Prepared for the Unexpected?

On February 5, 2017, building supply company 84 Lumber was poised to vault to national notoriety. The relatively unknown building supply company was running an ad during Super […]

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BPO Partner Selection, Customer Service

January 7, 2019

5 Criteria for Choosing a Call Center Partner in 2019

Goodbye 2018. Hello 2019! As we begin another year of innovation and evolution in customer service and call center technology, you may be considering call center outsourcing. Maybe […]

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BPO Partner Selection, Customer Service

October 25, 2018

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

The Philippines has dominated the offshore outsourcing market for the last decade and has become the largest outsourcing market in the world. We’ve helped many clients find Philippine […]

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Nearshore Outsourcing, BPO Partner Selection, Customer Service

October 2, 2018

Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. We have recently seen a significant shift with […]

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BPO Partner Selection, Customer Service, Nearshore Outsourcing

September 19, 2018

Nearshore Contact Center Outsourcing Spotlight: Costa Rica and Panama

There’s been a surge in popularity with nearshore contact center outsourcing locations. We view this as a good thing and recommend nearshore solutions that leverage middle-market BPO companies. […]

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BPO Partner Selection, Customer Service, Nearshore Outsourcing

August 21, 2018

Finding the Right Contact Center is Extremely Important for Small Businesses

Profit, profit, profit. This is the most important thing for major, public companies. The goal is to make as much money as possible to satisfy your investors and […]

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BPO Partner Selection, Customer Service