BPO Partner Selection

June 7, 2021

Perfect Call Center Quiz: Finding the Right Partner for You

We’ve all asked the question: “When will I find the right call center partner?” Maybe you’ve searched endlessly for a BPO partner that felt right. Or you’ve been […]

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BPO Partner Selection, Customer Service

May 19, 2021

How Outsourcing Holds the Key to Mitigating US Labor Shortages

Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

March 29, 2021

BPO Vendor Management Part One: Top 5 Tips for Better KPI Performance

Partnering with a BPO vendor is a great way to unlock better experiences for your customer. But not all outsource call center partnerships are created equal — and […]

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BPO Partner Selection, Call Center Management

March 15, 2021

Create Your Perfect Outsource Call Center Bracket

Every March, even the most casual of sports fans turn their attention to the NCAA Men’s Basketball Tournament. Maybe they’re in a bracket pool with their family, co-workers, […]

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BPO Partner Selection

March 8, 2021

The Cure for BPO Procurement and RFP Headaches: Read This and Call Me in the Morning

What’s that tension building in your temples? It’s been a growing nuisance ever since your company decided to outsource to a new call center partner— and now it […]

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BPO Partner Selection

February 4, 2021

3 Key Advantages of Middle Market Outsource Call Centers

A few years back I needed a plumber, and I didn’t necessarily have the time to spend weeks uncovering and vetting out my options. So I did what […]

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BPO Industry, BPO Partner Selection

January 19, 2021

3 Myths About Call Center Outsourcing Regions

The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]

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BPO Partner Selection, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

October 13, 2020

The Better BPO Choice: The Philippines or Nearshore Outsourcing?

If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]

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BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing

What to Look for on a Site Visit - Facilities

November 19, 2019

What to Look for on a Site Visit – Part 1: Facilities

Selecting the right outsource call center partner is one of the most important decisions your organization will make. After all, your BPO partner typically serves as the public […]

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BPO Partner Selection, Customer Service

September 19, 2019

Still the One: The Philippines Remains the Top Destination for Offshore Outsourcing

There’s no question that the Philippines enjoyed several years as the defacto offshore darling. Populated by a skilled and energetic workforce, backed by massive infrastructure investment and fueled […]

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BPO Partner Selection, Offshore Outsourcing