BPO Partner Selection

January 18, 2022

The State of the Call Center Industry with Corey Kotlarz

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

December 27, 2021

Why Content Moderation is More Critical Than Ever in 2022

Guess what? Some content is not king. In fact, lots of content is hurting your brand. That’s why content moderation has been in the news a lot lately—look […]

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BPO Partner Selection, Outsourcing Strategies

October 20, 2021

All Treats, No Tricks: Your Sweet Strategy for Outsource Call Center Selection

As a child, did you have a trick-or-treating strategy to maximize both the quality and quantity of your candy haul? Of course you did; when something is important, […]

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BPO Partner Selection

October 11, 2021

3 Must-Have Non-Voice Customer Support Strategies

Is the time for talk dead? There’s a healthy debate rolling across businesses that rely on BPO services: what’s the right contact center balance between voice and non-voice […]

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BPO Partner Selection, Customer Service

September 14, 2021

3 Keys to Q4 Contact Center Success in 2021

There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to […]

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BPO Industry, BPO Partner Selection, Call Center Management, Customer Service

August 23, 2021

What’s Your Fantasy Football (or BPO Partner) Draft Strategy?

Fantasy football has come a long way in the past couple of decades. Veterans of the game may recall hours-long drafts that featured a chalkboard to track picks, […]

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BPO Partner Selection

August 9, 2021

The Best Growth Opportunity in 2021: Outsourcing

Why is 2021 the time for outsourcing? Because if you want to fly, you have to give up everything that weighs you down. No, I didn’t steal this […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service

July 26, 2021

The Top Call Center Services to Outsource in 2021

Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will […]

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BPO Industry, BPO Partner Selection, Customer Service

July 19, 2021

Your Guide to the BPO-lympics

Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing

June 28, 2021

Don’t Get Caught Without Call Center Support in Q4

The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing