April 18, 2024
How to Enhance CX Metrics Strategically
In a recent article for CXM Today, we gave our complete guide to call center tools and metrics to drive CX growth. We encourage you to check it […]
BPO Partner Selection
April 15, 2024
Don’t Drop the Call: A Guide to Political Call Center Procurement
(*TLDR — 2024’s election season has a handful of distinct challenges — which we detailed here. But, this blog focuses on 3 essentials for political call center procurement […]
April 3, 2024
Why the Philippines (Still) Remains a Top Outsourcing Destination
Let’s start from the start. The History of Outsourcing in the Philippines It’s easy to take for granted the supremacy of the Philippines as a call center outsourcing […]
March 28, 2024
The Bald + The Beard | Episode 1: Debunking Outsourcing Myths
In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes, at Outsource […]
March 25, 2024
The Power of Women-Owned Call Center Partnerships
As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. Women have always been a driving force […]
February 21, 2024
The Human-AI Symbiosis in Retail Call Centers
“AI will replace human contact center interactions,” according to some CX experts in 2020. Whether or not you fully embraced that view at the time, you certainly contemplated […]
January 24, 2024
2024 BPO Trends: Growth, Saturation, and a Look Ahead
The global BPO industry underwent a major transformation in 2023, and 2024 promises to be just as dynamic. New players are emerging, prices are shifting, and traditional outsourcing […]
December 13, 2023
The Caribbean: A Hidden Gem for Nearshore Outsourcing
The Caribbean is often synonymous with pristine beaches, mouthwatering cuisine, and warm hospitality. While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in […]
November 17, 2023
Why Geo-Redundancy is Key to a Successful Outsourcing Strategy
In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are […]
June 21, 2023
We Asked Our African BPO Partners: How to Foster a Strong Outsourcing Relationship
In today’s global economy, outsourcing has become a common practice for many businesses. Whether for customer service, technical support, or data entry, outsourced call centers can provide significant […]