January 9, 2025
How to Optimize Contact Center Operations
Boost contact center operations with tips, trends, and stats to enhance efficiency and customer satisfaction. Optimize today!
BPO Partner Selection
January 8, 2025
Call Center BPO: Streamlining Business Operations
Boost efficiency with call center business process outsourcing. Explore key benefits and proven strategies for optimizing your operations seamlessly.
January 7, 2025
Egypt: Ancient Wonders and Modern BPO Opportunities
Egypt has emerged as a strategic location for businesses seeking to optimize their operations and expand their global reach. With a rapidly growing ICT sector, boasting a nearly […]
December 10, 2024
‘Tis the Season for BPO Bliss: A Holiday Gift Guide For Better CX
As we head into the heart of the holiday season, we’re undoubtedly focused on finding the perfect gifts for family, friends, and the names we drew for Secret […]
December 9, 2024
Wish Your BPO Did More with Technology? | BPO Health Check
A mismatch between a company’s technology strategy and its BPO partner’s approach creates significant challenges. Some partners overstep, pushing their own tech roadmap and sidelining your CX goals. […]
December 4, 2024
The Bald + The Beard | Episode 4: Debunking CFO CX Myths
In the fourth episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths delve into the complex dynamics between CX leaders and CFOs. This episode […]
October 28, 2024
Kenya Call Center Services: The Best-Kept Secret in Africa Outsourcing?
If you’re exploring outsourcing options, call center services in Kenya should be on your radar. Located in East Africa, this country is gaining attention from global businesses for […]
October 14, 2024
The Bald + The Beard | Episode 3: The Myth of Standalone CX AI
In the third episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths tackle one of the most pervasive myths in the CX space: that […]
October 3, 2024
Guatemala: Your Next Call Center Haven
Nestled in Central America, Guatemala is a country rich in history, culture, and natural beauty. Bordering Mexico to the north and Belize to the east, Guatemala offers a […]
August 8, 2024
Help! Leveraging BPOs and Technology for Superior Customer Experience
Hosted by Rob Dwyer, Next in Queue features customer experience, contact center, customer support, customer success, training, leadership, and technology experts and practitioners from around the globe. From […]