BPO Industry

February 14, 2022

Find Your Perfect Match with Outsourcing Country Speed Dating

Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing

February 1, 2022

2022 Outsourcing Statistics from UpCity

UpCity, a directory website aimed at facilitating B2B relationships, recently surveyed small businesses in the US and Canada to better understand trends and strategies surrounding outsourcing. The results […]

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BPO Industry

January 24, 2022

Weathering the Storm: The Philippines Remains an Offshore Outsourcing Leader

In retrospect, late 2019 seems like another world. With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. […]

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BPO Industry, Offshore Outsourcing, Outsourcing Strategies

January 18, 2022

The State of the Call Center Industry with Corey Kotlarz

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

November 29, 2021

The Future of Remote Agent Call Centers

Are remote call center agents a part of your future plans? Depending on your industry, the shift to remote environments might be a boon or a bust for […]

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At-Home Agents, BPO Industry

November 17, 2021

4 Reasons the BPO Industry Can Be Thankful

Sometimes the most challenging math problem in business is simply the act of counting our blessings. The last 18 months put every industry on their heels — and […]

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At-Home Agents, BPO Industry, Customer Service

5 Customer Service Outsourcing Trends to Expect in 2022

October 4, 2021

Five Customer Service Outsourcing Trends to Expect in 2022

This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. If customer service is […]

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At-Home Agents, BPO Industry, Customer Service

September 14, 2021

3 Keys to Q4 Contact Center Success in 2021

There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to […]

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BPO Industry, BPO Partner Selection, Call Center Management, Customer Service

August 9, 2021

The Best Growth Opportunity in 2021: Outsourcing

Why is 2021 the time for outsourcing? Because if you want to fly, you have to give up everything that weighs you down. No, I didn’t steal this […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service

July 26, 2021

The Top Call Center Services to Outsource in 2021

Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will […]

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BPO Industry, BPO Partner Selection, Customer Service