BPO Industry

Politics as Usual? Why the 2020 Election Demands a New Approach to Call Center Procurement

September 7, 2024

Politics as Usual? Why the 2024 Election Demands a New Approach to Call Center Procurement

It’s not up for debate—the 2024 election season is upon us, and November 3rd will be here before you know it. So what does your political call center […]

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BPO Industry

September 5, 2024

BPO Rate Hikes on the Table? Here’s How to Respond | BPO Health Check

What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]

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BPO Industry, Call Center Management, News & Insights, Outsourcing Strategies

Tom Luther and Andrew Griffiths discuss AI CX strategies in an Outsource Consultants webinar.

August 20, 2024

From Sci-Fi to CX Reality: Making AI Promises Come True

In our recent webinar “From Sci-Fi to CX Reality,” hosts Tom Luther and Andrew Griffiths (The Bald and The Beard) delve into the transformative journey of artificial intelligence […]

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BPO Industry, Cost Savings, News & Insights, Outsourcing Strategies

August 15, 2024

Your BPO Partner Missed Key KPIs – How to Address It | BPO Health Check

What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]

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BPO Industry, Call Center Management, News & Insights

August 8, 2024

Help! Leveraging BPOs and Technology for Superior Customer Experience

Hosted by Rob Dwyer, Next in Queue features customer experience, contact center, customer support, customer success, training, leadership, and technology experts and practitioners from around the globe. From […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, News & Insights

July 30, 2024

Dominican Republic: A Growing and Diverse BPO Industry

The Dominican Republic has become a major player in the call center and Business Process Outsourcing (BPO) industry. Here’s a look at its impressive rise: 1990s: The Seeds […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, News & Insights

June 25, 2024

Belize’s BPO Industry: A Look at Growth, Talent, and Cost Savings

Introduction to Belize Call Centers Belize, a country nestled in Central America, has emerged as one of the region’s fastest-growing economies. This growth is partly fueled by the […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Outsourcing Strategies

June 10, 2024

5 Things Your Call Center BPO Partner Should Be Doing

Technology has rapidly advanced the customer experience (CX) landscape for BPO call center operations. While traditional telesales that began more than a generation ago remain in use, numerous […]

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Customer Service, At-Home Agents, BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies, Selling a Call Center

May 30, 2024

Mexico: A Call Center Powerhouse

Call Centers in Mexico: A Thriving Industry with a Rich History The relationship between the United States and Mexico in the call center industry is a fascinating one, […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing

Tom and Andrew of The Bald and The Beard exploring common outsourcing myths in their latest episode.

May 14, 2024

The Bald + The Beard | Episode 2: Debunking MORE Outsourcing Myths

In the second episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths continue their exploration of outsourcing in the customer experience (CX) sector, this […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Outsourcing Strategies