Nestled in Central America, Guatemala is a country rich in history, culture, and natural beauty. Bordering Mexico to the north and Belize to the east, Guatemala offers a […]
It’s not up for debate—the 2024 election season is upon us, and November 3rd will be here before you know it. So what does your political call center […]
What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]
In our recent webinar “From Sci-Fi to CX Reality,” hosts Tom Luther and Andrew Griffiths (The Bald and The Beard) delve into the transformative journey of artificial intelligence […]
What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]
Hosted by Rob Dwyer, Next in Queue features customer experience, contact center, customer support, customer success, training, leadership, and technology experts and practitioners from around the globe. From […]
The Dominican Republic has become a major player in the call center and Business Process Outsourcing (BPO) industry. Here’s a look at its impressive rise: 1990s: The Seeds […]
Introduction to Belize Call Centers Belize, a country nestled in Central America, has emerged as one of the region’s fastest-growing economies. This growth is partly fueled by the […]
Technology has rapidly advanced the customer experience (CX) landscape for BPO call center operations. While traditional telesales that began more than a generation ago remain in use, numerous […]