BPO Industry

August 8, 2024

Help! Leveraging BPOs and Technology for Superior Customer Experience

Hosted by Rob Dwyer, Next in Queue features customer experience, contact center, customer support, customer success, training, leadership, and technology experts and practitioners from around the globe. From […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, News & Insights

July 30, 2024

Dominican Republic: A Growing and Diverse BPO Industry

The Dominican Republic has become a major player in the call center and Business Process Outsourcing (BPO) industry. Here’s a look at its impressive rise: 1990s: The Seeds […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, News & Insights

June 25, 2024

Belize’s BPO Industry: A Look at Growth, Talent, and Cost Savings

Introduction to Belize Call Centers Belize, a country nestled in Central America, has emerged as one of the region’s fastest-growing economies. This growth is partly fueled by the […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Outsourcing Strategies

June 10, 2024

5 Things Your Call Center BPO Partner Should Be Doing

Technology has rapidly advanced the customer experience (CX) landscape for BPO call center operations. While traditional telesales that began more than a generation ago remain in use, numerous […]

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Customer Service, At-Home Agents, BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies, Selling a Call Center

May 30, 2024

Mexico: A Call Center Powerhouse

Call Centers in Mexico: A Thriving Industry with a Rich History The relationship between the United States and Mexico in the call center industry is a fascinating one, […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing

Tom and Andrew of The Bald and The Beard exploring common outsourcing myths in their latest episode.

May 14, 2024

The Bald + The Beard | Episode 2: Debunking MORE Outsourcing Myths

In the second episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths continue their exploration of outsourcing in the customer experience (CX) sector, this […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Outsourcing Strategies

May 8, 2024

Colombia Call Centers: Why So Many Trust South America’s Outsourcing Excellence

History of Outsourcing in Colombia: A Rising Star Colombia has a surprisingly long history as a player in the outsourcing game. It all started back in… 1981: Colombia […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, News & Insights

April 15, 2024

Don’t Drop the Call: A Guide to Political Call Center Procurement

(*TLDR — 2024’s election season has a handful of distinct challenges — which we detailed here. But, this blog focuses on 3 essentials for political call center procurement […]

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BPO Industry, BPO Partner Selection, Outsourcing Strategies

April 3, 2024

Why the Philippines (Still) Remains a Top Outsourcing Destination

Let’s start from the start. The History of Outsourcing in the Philippines It’s easy to take for granted the supremacy of the Philippines as a call center outsourcing […]

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BPO Industry, BPO Partner Selection, Call Center Management, News & Insights, Offshore Outsourcing, Philippines

March 28, 2024

The Bald + The Beard | Episode 1: Debunking Outsourcing Myths

In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes, at Outsource […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Outsourcing Strategies