October 14, 2024
The Bald + The Beard | Episode 3: The Myth of Standalone CX AI
In the third episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths tackle one of the most pervasive myths in the CX space: that […]
BPO Industry
October 3, 2024
Guatemala: Your Next Call Center Haven
Nestled in Central America, Guatemala is a country rich in history, culture, and natural beauty. Bordering Mexico to the north and Belize to the east, Guatemala offers a […]
September 7, 2024
Politics as Usual? Why the 2024 Election Demands a New Approach to Call Center Procurement
It’s not up for debate—the 2024 election season is upon us, and November 3rd will be here before you know it. So what does your political call center […]
September 5, 2024
BPO Rate Hikes on the Table? Here’s How to Respond | BPO Health Check
What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]
August 20, 2024
From Sci-Fi to CX Reality: Making AI Promises Come True
In our recent webinar “From Sci-Fi to CX Reality,” hosts Tom Luther and Andrew Griffiths (The Bald and The Beard) delve into the transformative journey of artificial intelligence […]
August 15, 2024
Your BPO Partner Missed Key KPIs – How to Address It | BPO Health Check
What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]
August 8, 2024
Help! Leveraging BPOs and Technology for Superior Customer Experience
Hosted by Rob Dwyer, Next in Queue features customer experience, contact center, customer support, customer success, training, leadership, and technology experts and practitioners from around the globe. From […]
July 30, 2024
Dominican Republic: A Growing and Diverse BPO Industry
The Dominican Republic has become a major player in the call center and Business Process Outsourcing (BPO) industry. Here’s a look at its impressive rise: 1990s: The Seeds […]
June 25, 2024
Belize’s BPO Industry: A Look at Growth, Talent, and Cost Savings
Introduction to Belize Call Centers Belize, a country nestled in Central America, has emerged as one of the region’s fastest-growing economies. This growth is partly fueled by the […]
June 10, 2024
5 Things Your Call Center BPO Partner Should Be Doing
Technology has rapidly advanced the customer experience (CX) landscape for BPO call center operations. While traditional telesales that began more than a generation ago remain in use, numerous […]