Outsourcing Strategies

January 22, 2025

Top Reasons to Outsource to El Salvador

Maria, the CX Support Director for a major cosmetic brand, faced a common yet complex challenge: how to scale her customer support team while maintaining the high-quality service […]

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BPO Industry, Nearshore Outsourcing, Outsourcing Strategies

January 21, 2025

E-commerce Call Center Outsourcing: Is It Right for You?

Explore if e-commerce call center outsourcing boosts your business efficiency. Discover benefits, trends, and practical tips for informed decisions.

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, CX Strategy, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies, Philippines

January 10, 2025

Boost Your Contact Center Productivity Today

Boost contact center productivity with proven strategies, practical tips, and valuable tools to enhance efficiency and customer satisfaction.

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, CX Strategy, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies

January 9, 2025

How to Optimize Contact Center Operations

Boost contact center operations with tips, trends, and stats to enhance efficiency and customer satisfaction. Optimize today!

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BPO Industry, BPO Partner Selection, Call Center Management, Customer Service, CX Strategy, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies

January 8, 2025

Call Center BPO: Streamlining Business Operations

Boost efficiency with call center business process outsourcing. Explore key benefits and proven strategies for optimizing your operations seamlessly.

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BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, CX Strategy, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies

December 4, 2024

The Bald + The Beard | Episode 4: Debunking CFO CX Myths

In the fourth episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths delve into the complex dynamics between CX leaders and CFOs. This episode […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, News & Insights, Outsourcing Strategies

October 25, 2024

Your Guide to Successful Contract Renegotiations | BPO Health Check

What is the ‘BPO Health Check’ Series? In today’s CX world, businesses rely on BPO partners to deliver great customer experiences. But with AI evolving and customer expectations […]

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BPO Industry, Outsourcing Strategies

October 14, 2024

The Bald + The Beard | Episode 3: The Myth of Standalone CX AI

In the third episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths tackle one of the most pervasive myths in the CX space: that […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Outsourcing Strategies

September 5, 2024

BPO Rate Hikes on the Table? Here’s How to Respond | BPO Health Check

What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]

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BPO Industry, Call Center Management, News & Insights, Outsourcing Strategies

Tom Luther and Andrew Griffiths discuss AI CX strategies in an Outsource Consultants webinar.

August 20, 2024

From Sci-Fi to CX Reality: Making AI Promises Come True

In our recent webinar “From Sci-Fi to CX Reality,” hosts Tom Luther and Andrew Griffiths (The Bald and The Beard) delve into the transformative journey of artificial intelligence […]

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BPO Industry, Cost Savings, News & Insights, Outsourcing Strategies