November 29, 2017
5 Cloud Call Center Software Pricing Models to Consider
In a recent article, Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Seby discusses the following […]
Archive: November 2017
November 29, 2017
4 Reasons Sales Agents Need to Have Customer-Centric Mindsets
In a recent article, Lance Zingale discusses how lasting success for companies requires emphasis on customer lifetime value. In order to boost customer lifetime value, Zingale says that […]
November 28, 2017
The Benefits of Call Centers with Remote Agents
In a recent article, David Greenberg discusses how call centers are constantly trying to stay up-to-date with their technology and their service in order to satisfy modern customers. […]
November 15, 2017
Why Has Customer-Centric Thinking Become a Challenge For Companies?
In a recent article, Lynn Hunsaker discusses that the best companies for providing customer experience seem to have customer-centric thinking in their DNA from the time they start. […]
November 9, 2017
4 Ways Call Centers Can Make Customers Happy
In a recent article, Dick Bourke discusses how contact centers can be a strategic part of the customer journey by providing omnichannel customer engagement, which leads to brand […]
November 9, 2017
4 Reasons Live Chat Support Contact Centers Make Companies Happy
In a recent article, Tom Tseki discusses how Artificial Intelligence (AI) can be utilized to improve customer service in the form of chatbots. The article states that within […]
November 8, 2017
3 Advantages of Outsourcing with US Call Centers
Outsourcing is only available for people if they’re willing to use call centers in other countries, right? Wrong! While many companies outsource their call center services to nearshore […]
November 1, 2017
3 Values Every Call Center Needs To Be Successful
In a recent article, Benjamin Payne discusses the following five things contact centers need to stop doing if they want to give a high-quality customer experience: 1) Ignoring […]