U.S. Unveils Healthcare Website and Call Center – Expects a Flood of Calls

In a recent New York Times article on June 25th it discusses the steps the Obama administration is doing to expand coverage under the federal health care law on Monday, less than a week after the Government Accountability Office found that the federal government and many states were “behind schedule” in setting up exchange marketplaces where Americans are supposed to be able to buy insurance.

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Asia Pacific Contact Center Outsourcing Market to Boom

A recent article in CXO Today discusses the rapid growth in the the contact center outsourcing market in the Asia-Pacific region is ripe and is further expected to gain a significant momentum in 2013 and beyond, according to a recent Frost & Sullivan. At the end of 2012, contact center outsourcing market in the region registered near double digit growth. The market is expected to generate nearly U$33.0 billion in revenue by 2018, registering a CAGR of a 9.9 percent during the period.

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4 Things Every Contact Center Must Do

A blog post from InContact.com gives a great overview of Contact Center “must do’s” in today’s modern age of cell phones, iPads, and always-connected devices; customers no longer need to talk to a real person. They can surf the web and read all manner of interesting literature about your products or services and in many cases, buy your products or services online without any human interaction. But every now and then something may go wrong. Sooner or later, the customer will need to call someone and guess who they’re going to call: your Contact Center.

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