Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

The Philippines has dominated the offshore outsourcing market for the last decade and has become the largest outsourcing market in the world. We’ve helped many clients find Philippine call centers over the years, but recently we’ve seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations.
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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. We have recently  seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations. This growth has been driven largely by corporations trying to diversify their global outsourcing footprint away from offshore markets along with the demand for bilingual call center services (Spanish and English), reduction in telecom rates, and the highly skilled and cost-effective college-educated labor force.
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