Reduce costs and increase revenue with Asia-Pacific Call Centers!
Asia-Pacific is one of the largest, most populated regions in the world with multiple languages spoken. As a result, Asia-Pacific call centers can provide a highly valuable service for many companies in need of native Asia-Pacific language speaking agents. There are nearly fifty countries within the Asia-Pacific region, but three countries stand out as the top locations for call center outsourcing: China, Japan, and the Philippines.
China: A major player in the global economy as the top country for industrial output. In addition, China’s major cities have some of the best telephone and internet systems in the world. There are also over one billion people in China, which provides a vast talent pool to choose from when hiring the best possible call center agents.
Our Asia-Pacific call center partners have highly-skilled agents that can deliver multilingual service in native languages such as English, Mandarin, and Cantonese. Our Asia-Pacific call center partners can provide inbound services like tech support, customer, service, and sales, or outbound services like lead generation, sales/up-sells, and appointment setting.
Japan: Japan has experienced dramatic economic growth in the last fifty years and they are one of the major countries in the global economy. With millions of worldwide Japanese speakers, it’s important that companies can provide the best possible customer service.
Our Japanese-speaking call center partners can provide your customers with top-of-the-line inbound and outbound, voice and non-voice service. This can assure you that customers will always receive customer experience of the highest quality from both cultural and technological perspectives. In addition to call center strategies, our Japanese-speaking call centers can assist companies with other BPO solutions that include e-commerce development, digital marketing, data curation, and logistics.
Philippines: Has become the world’s largest outsourcing country in the world. Estimates are that the country’s BPO call center industry will generate over $25 billion in revenue. The Philippine economy has been rapidly growing in recent years thanks to a talented workforce with a high percentage of college graduates and access to industry-leading call center technology. In addition, the Philippines has a high percentage of English-speaking citizens with minimal accents and a keen understanding of American culture.
Global companies rely on Philippine call centers to do outbound telemarketing, inbound customer service, technical support, and a variety of other business process outsourcing services. Outsourcing to the country proves an economical business move, as companies can cut operating costs by up to 70% without compromising the quality of service. Our Philippine call center partners are located in cities such as Manila, Cebu City, and Davao City, and can provide multilingual service in languages such as English, Spanish, German, Korean, Hindi, Mandarin, and Cantonese.
In addition to these locations, we have Asia-Pacific call centers in the following countries:
- South Korea
- And more!
Executives know there are significant benefits of outsourcing to call centers in Asia-Pacific, and these call centers can enhance their customer experience and strengthen their ROI. In addition to cost savings of up to 70%, some key benefits of outsourcing your call center to the Asia-Pacific region are:
- Multilingual agent capabilities including English, Mandarin, Cantonese, Japanese, Filipino, Korean, German, Hindi, and more!
- Inbound and Outbound services including lead generation, sales, customer service, technical support, data entry, order processing, and more!
- A large and growing population of high quality, highly technical agent labor
- A greater culture influence
- Increased customer satisfaction due to scalability and broader capabilities
Let our 25-year outsourcing experts help you find a top performing and high quality Asia-Pacific call center — at no cost.
If you are considering outsourcing with an Asia-Pacific call center, we can help! Outsource Consultants are call center experts with over 25 years of outsourcing industry experience and have spent thousands of hours vetting and leveraging the strengths and specializations of the industry leading Asia-Pacific call centers. Let us help you find the “perfect fit” call center that best fits your exact requirements.