Our Call Center Outsourcing Selection Process

Finding the right outsource call center partner is no easy task. It’s a critically important decision for your company, but you’re probably facing several challenges,such as:

Incomplete BPO Vendor List

Relying on search engines, colleague suggestions and cold calls from BPO salesmen to populate your shortlist means you are restricting yourself to just a fraction of available BPO providers.

Limited Time & Resources

You have limited time and resources, so you can’t possibly perform a deep analysis on more than a handful of providers, increasing the likelihood of missing out on a great potential partner.

Slanted Information

You are largely relying on information provided by the call center sales representatives, so you often don’t know what to expect in terms of everyday performance for your campaigns.

Our proven process takes the guesswork out of your outsource call center selection and simplifies the search process. We’ll do the heavy lifting, so all you need to do is select a partner from a highly vetted list of top performing BPO vendors.

We start the process with in-depth discussions to gain a complete understanding of your business, your culture, and what you need in an outsource call center. We work with you to identify your key outsourcing requirements, including:

  • Number of Agents
  • Industry Experience
  • Scalability
  • Budget
  • Languages
  • Service Type
  • Certifications
  • Geographic Location (onshore, nearshore, offshore)

 

Number of Agents

Budget

Industry Experience

Languages

Scalability

Service Type

Certifications

Geographic Location (onshore, nearshore, offshore)

Once we know exactly what you are looking for, our team of 25+ year industry experts starts searching our proprietary database of heavily vetted call center partners, weighing over 50 unique data points.

Our database contains over 500 call center partners. We continually monitor performance to ensure that all of our partners are producing exceptional results.

Based on our discussions, we eliminate the ones that do not meet your Key Requirements.

We further refine the list by removing call centers that do not meet additional preferences.

Finally, we narrow it down to the call center partners that have proven experience in your specific industry.

Our database contains over 500 call center partners. We continually monitor performance to ensure that all of our partners are producing exceptional results.

Based on our discussions, we eliminate the ones that do not meet your Key Requirements.

We further refine the list by removing call centers that do not meet additional preferences.

Finally, we narrow it down to the call center partners that have proven experience in your specific industry.

Once we’ve narrowed down your options we provide proposals from the vendors, and present your key requirements and pricing to you in a side by side comparative analysis so you can easily evaluate all of your vendor options in a clear, concise fashion.

Finally, we’ll help you navigate the final selection process by coordinating phone calls, site visits and contract negotiations. 

Phone Calls

Site Visits

Contract Negotiations

We simplify the selection process by allowing you to focus on choosing the partner that’s right for you.

Remember, there is NO CHARGE to you for our services, which means there’s NO RISK!

Working with Outsource Consultants

Utilizes an extensive database that compares services, industry experience, cost and more to find call centers that match key requirements.

We provide cost proposals and an objective, side by side comparison of heavily vetted call center partners.

Call centers of all sizes are evaluated to see if they will fit your needs. Our expertise with middle market providers means finding true strategic partners at a lower cost than major BPOs.

With over 25 years of call center industry experience, we have an acute understanding of quality and trends within each country. We are often able to recommend additional locations that may better suit your needs.

With Outsource Consultants, the goal is to find you the call center that perfectly matches your needs at a competitive price – we are vendor agnostic.

We handle the research and vetting process, allowing you to skip to the shortlist and make a decision from a list of call centers that are pre-qualified to meet your requirements.

Searching on Your Own

Your search is limited to vendors you have found and researched on your own or recommended by colleagues, that may not fit all of your requirements.

Call center sales representatives will typically only present positive information while glossing over data that may make them seem less desirable.

Self-guided searches are often limited to only major BPO providers due to their considerably higher advertising budget and inherent name recognition.

You may be missing out on high quality call centers that wouldn’t have otherwise been on your radar.

The vendor sales representative will understandably focus only on convincing you to choose their call center.

You will spend considerable time and energy on an expensive RFP process that may not even produce quality candidates.

Let’s Talk.

Interested in hearing more about our process, and how we can help you SIMPLIFY your call center selection process? Get started by filling out the form to get your free call center cost proposal.