Your Expert CX Advisors
Outsource Consultants is a CX advisory firm that excels in creating strong connections between organizations, outsource contact centers, and CX technology providers. We are committed to helping our clients simplify their customer experience strategies while delivering cost savings, improved performance, and targeted business outcomes.
Our unbiased, provider-agnostic approach sets us apart. With over a decade of outsourcing experience crafting expert BPO strategies for organizations, our team offers unparalleled expertise in CX and contact center operations.
We match your unique business needs with ideal outsourced contact centers and technology providers. From our extensive vendor database, we find the perfect partner for you, whether you aim to cut costs or boost customer service with advanced technology. We meet you where you are with a tailored solution.
Choosing Outsource Consultants as your CX advisor means more than just cutting costs; it’s a partnership aimed at transforming your customer experience. Our expert guidance helps you invest wisely, paving the way to your ideal Dream State of CX and distinguishing you in a competitive market. We deliver comprehensive solutions tailored to your key objectives, seamlessly covering everything from strategic planning to long-term provider management.
Our History
Outsource Consultants President and Founder Corey Kotlarz had spent years working for a BPO company and was becoming increasingly frustrated with being limited to providing only the solutions that his single company could offer. He frequently worked with clients who had needs that didn’t always align with what his BPO could provide, putting him in the no-win position of either selling a service that wasn’t an exact fit or sending the client on their way – in many cases to have the same conversation with their next prospective partner.
He knew that the best relationships between organizations and their outsource partners are the relationships where the two companies are a perfect fit. He also knew that finding that elusive BPO is often like finding a needle in a haystack, and he knew there had to be a better way.
Creating that “better way” was the catalyst for the creation of Outsource Consultants. Kotlarz realized that if his company could establish a network of BPO providers and do a deep dive into what each one did extraordinarily well, he could help clients bypass the vetting process and skip ahead to selecting the right partner from a list of prospects that were already qualified.
In 2013, Kotlarz started Outsource Consultants in his guest house in his backyard. By 2014, he added two key employees and began to lay the groundwork for success – relying heavily on whiteboards and hand-written notes.
Outsource Consultants created a massive partner network of over 500 BPO partners that have been thoroughly vetted. This network includes experienced providers from all corners of the world that can provide phenomenal support for any language or service, and can typically do it at a considerably lower cost than the enormous call centers that companies often turn to because they don’t have the time to scour the globe for other options.
Many companies rely on handshakes at trade shows or a Google search to build their shortlist of vendor options. But neither of these methods takes the company’s actual needs and requirements into account. Outsource Consultants was determined to put key requirements at the forefront of the call center search and selection process, so we created a database that contains vendor details for over 50 data points. This created the ability to quickly retrieve a list of outsource call centers that match the exact specifications of the client.
As it turned out, this process was exactly what the industry needed. As a result, the company has grown rapidly. The company has been featured on the Inc. 5000 list of the fastest-growing companies in the United States in 2019, 2020, 2021, 2022,and 2023 as well as Ft.com’s list of the fastest-growing companies in the Americas in 2022 and 2023. Regionally, our company has been honored on the Inc. Midwest list in 2022 and 2023. Outsource Consultants was also named to the Minneapolis/St. Paul Business Journal’s Fast 50 list in 2020, 2021, 2022, and 2023 and distinguished as one of the Best Places to Work by the Minneapolis/St. Paul Business Journal.
Today, Outsource Consultants operates out of a high-rise office building, and the team has grown to over 27 full-time employees.
We continue to add top-performing BPO partners and refine our systems and processes to provide the best possible service for our clients to create WIN-WIN partnerships.
