Call Center Services

Outsource Collections

Debt collectors have a difficult task. Debtors who have defaulted on payments are almost certainly experiencing cash flow struggles beyond the payments owed, but that doesn’t mean companies aren’t entitled to payment for the products or services provided. Still, people go to great lengths to avoid your phone calls and avoid the debt collection process altogether. As debt from credit cards, medical expenses, or other expenditures builds up, it is becoming increasingly difficult to secure payment. Successful debt recovery requires walking a fine line between empathy and persistence.

Running an internal collections team can be a challenge, as the stressful nature of the work often leads to employee burnout and retention issues. Outsourcing accounts receivable collections to an experienced debt collection call center takes the pressure off of your internal team and puts the collections process in the hands of highly skilled agents who are working for you. Whether you need early or late-stage debt collection services, an outsource call center can be a huge asset to your company.

Collections Call Centers

Commonly Outsourced Collections Tasks

Connect with customers who have defaulted and attempt to collect payment
Use predictive dialer technology to reach customers efficiently
Provide dispute management services with extreme professionalism
Field inbound calls and handle credit reporting
Use data validation and customer tracking tools to ensure contact information is up to date
Adhere to the Fair Debt Collection Practices Act

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We’ve partnered with some of the most successful outsource debt collection agencies from around the world with experience in both consumer and commercial collections. They use the latest cloud-based outbound calling technology to increase the likelihood that agents will be connected to your customers, and once they are they know how to provide customer service with the sensitivity required in these situations.

Our collections agencies have direct experience in the following industries:

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Outsource Consultants is a CX advisory firm that excels in creating strong connections between organizations, outsource contact centers, and CX technology providers. We are committed to helping our clients simplify their customer experience strategies while delivering cost savings, improved performance, and targeted business outcomes.

Our unbiased, provider-agnostic approach sets us apart. With over a decade of outsourcing experience crafting expert BPO strategies for organizations, our team offers unparalleled expertise in CX and contact center operations.

We match your unique business needs with ideal outsourced contact centers and technology providers. From our extensive vendor database, we find the perfect partner for you, whether you aim to cut costs or boost customer service with advanced technology. We meet you where you are with a tailored solution.

Choosing Outsource Consultants as your CX advisor means more than just cutting costs; it’s a partnership aimed at transforming your customer experience. Our expert guidance helps you invest wisely, paving the way to your ideal Dream State of CX and distinguishing you in a competitive market. We deliver comprehensive solutions tailored to your key objectives, seamlessly covering everything from strategic planning to long-term provider management.

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