Do you want to SIMPLIFY your outsource call center or call center technology search?

At Outsource Consultants and Cloud Call Center Search, we know that finding the perfect call center or cloud-based technology can seem like a daunting task. Out of the thousands of call centers worldwide, how can you know that you’re getting the best product for the price? Will this technology platform be obsolete in a year? How can you know if actual performance will live up to expectations?

We eliminate the guesswork and let you skip the RFP process and start with a short list of qualified BPO vendors of call center software providers – AT NO COST to you.

Will you be at Customer Contact Week this year? Let’s get together to discuss how Outsource Consultants can simplify your BPO or cloud call center software search.

The Outsource Consultants Process

Our proven process takes the guesswork out of your outsource call center selection and simplifies the search process. We’ll do the heavy lifting, so all you need to do is select a partner from a highly vetted list of top performing BPO vendors.

 

We work with you to gain a complete understanding of your company’s key outsourcing requirements, including number of agents, scalability, budget, industry experience, languages, desired geographic location (domestic, nearshore, offshore), service type and more.

 

 

We leverage our proprietary BPO database of over 500 partners to compare over 50 data points to create a shortlist of vendors that match every one of your key requirements.

 

 

We present your key requirements and vendor pricing to you in a side by side comparative analysis so you can easily evaluate all of your vendor options in a clear, concise fashion.

 

 

We help simplify the selection process by navigating and coordinating phone calls, site visits and contract negotiations.

 

Are you looking for new call center software technology?

The cloud contact center technology landscape is becoming more complex every day. Cloud Call Center Search, a division of Outsource Consultants, will simplify your selection process and match you with the right software for your company – at NO COST to you!

Will you be at Customer Contact Week this year? Let’s get together to discuss how Outsource Consultants can simplify your BPO or cloud call center software search.

What you need in a call center

Experienced, High Quality Agents

Extension of Company Culture

Exceptional Performance Metrics

Competitive Pricing

Why you need it

Rapid Growth & Expansion

New Language Requirements

Maintain Customer Service Levels

Cost Savings

Outsource Consultants is a call center referral and advisory firm that helps your company find the best high-performing outsource call centers and cloud-based contact center solutions. Our experts have over 25 years of call center and BPO outsourcing industry experience and have vetted and screened over 500 of the finest nearshore, offshore and U.S. based call centers.

We do the groundwork and research to and match you with the best outsource call center options that meet your key requirements. This provides value by saving time, reducing costs and ensuring that you find a high-quality and top-performing outsource call center that best fits your needs.

We don’t recommend the top 10 BPO call centers; we find the hidden gems. These call centers provide you with high-level performance, quality English-speaking agents, and highly competitive pricing.

Outsource Consultants by the Numbers

25+

Years of call center industry experience

500+

Heavily vetted call centers in our database

100+

Vendor searches performed in the last year

 

 

96%

Average CSAT Score