Make every call a positive customer experience with a retail call center!
The individuals answering your inbound retail calls project the image brand and culture of your company. These agents need to delight the customer while also looking to increase sales and up-sell whenever possible. This is what you expect from your in-house representatives and it’s exactly what you should expect when using outsourced retail call centers.
Tap our network of retail call centers to find the right partner.
Outsource Consultants has vast experience working with traditional and online retail call centers that support both sales, customer service needs, and multichannel support such as live chat support or outsourced email support of our client’s customers. You can rely on us to find you the best partner that offers some or all of these following services:
- Outstanding results from performance-based program management
- Flexibility to meet unique call volume fluctuations through innovative staffing strategies
- Superior agent product knowledge
- Web-based CRM platform with catalog/online retail-specific functionality
- Significantly reduce cost, grow average order value, and overall revenue
- Flexible and open to customization
- Ability to access client CRM/OMS system or use the call centers web based CRM/OMS which allows for a unified, intuitive interface resulting in reduced training time and more efficient call handling
- 24 x 7 oversight of service level performance across call centers including real-time decisions to adjust skill sets or additional resources if needed
- Vast reporting capabilities specifically designed for catalog and online retail
- Grow top-line revenue through a rigorous focus on relationship selling, up-selling, and cross-selling
- Lower costs through call avoidance in call center strategies (IVR, self-service, email support, live chat), as well as focus on lowering average handling time through extensive training and quality monitoring strategies
Whether you need 24 x 7, seasonal, full-time, or part-time inbound agents, we can help you find and recommend the best retail call centers that fit your requirements and objectives.
With 20 years of outsourcing experience, you can count on Outsource Consultants to find you the retail call centers that will provide ROI by reducing costs and increasing sales and average order value.
Our services reduce your risk of outsourcing and cost you nothing. They include:
- Providing referrals to call centers that are the best match and most cost effective
- Providing industry insight and recommendations on pricing and agreement terms
- Profiling and carefully screening potential call centers
- Presenting retail call centers we recommend by category based on capabilities, skill sets, call type expertise, and industry experience
- Ensuring that the centers we find for you are high quality, will start on time, and deliver immediate performance and results
Trust Outsource Consultants to identify the best retail call centers for you.
Outsource Consultants has over 20 years of outsourcing industry experience and has spent thousands of hours learning the strengths and specializations of the most experienced retail call centers. Let us help you find the call center that fits your requirements at NO charge!