If you’re a consumer products company looking for a call center, we can help!
It is more important than ever that your customers are delighted with your customer service and have loyalty to your brand. Customer loyalty is becoming more challenging in the age of social media, where one mistake from your company can lead to immediate customer backlash. It’s crucial that you deliver high-quality customer experience immediately to keep your customers happy. We can help you find the best consumer products call centers that can help protect your brand reputation and give your customers an amazing customer experience.
Tap into our network of consumer products call centers and find the best partner
Outsource Consultants has vast experience working with consumer products and consumer affairs departments that support outsourced customer service. Live chat support, outsourced email support, and social media customer service are among the services and multichannel support offered by these centers. You can rely on us to find you the best consumer call center partner that offers the following services:
- Outstanding results from performance-based program management
- Flexibility to meet unique call volume fluctuations through innovative staffing strategies
- Superior agent product knowledge
- The ability to rapidly scale up to handle large volume for product recalls or data breaches
- Ability to access client CRM system or use the call centers web based CRM which allows for a unified, intuitive interface resulting in reduced training time and more efficient call handling
- 24 x 7 oversight of service level performance across call centers including real-time decisions to adjust skill sets or additional resources if needed
- Vast reporting capabilities specifically designed for consumer product call centers
- Lower costs through call avoidance strategies (IVR, self-service, email support, live chat), as well as focus on lowering average handling time through extensive training and quality monitoring strategies
Our services reduce your risk of outsourcing and cost you nothing.
- Providing referrals to experienced consumer products call centers that are the best match and most cost effective
- Presenting our recommended call centers by category based on capabilities, skill sets, call type expertise, and experience
- Evaluate the cost benefits and pricing for USA, nearshore, or offshore call centers
- Ensuring that the centers we find for you are high quality, will start on time, and deliver immediate performance and sales results
Trust Outsource Consultants to identify the best consumer products call centers for you.
Outsource Consultants has over 25 years of outsourcing industry experience and has spent thousands of hours learning the strengths and specializations of the most experienced consumer products call centers. Let us help you find the center that fits your needs at NO charge!