Increasing Customer and Employee Satisfaction with Knowledge Base Management Systems

call center agents

It’s a moment of truth. Your customer has made contact with your business – they’ve called you, started a chat session, found your web site, sent you a fax, or walked in to your storefront. Your customer’s experience of your company and brand is made up of many of these moments of truth – and your goal is that the sum total of these experiences will add up to satisfaction and loyalty. (more…)