The Philippines has dominated the offshore outsourcing market for the last decade and has become the largest outsourcing market in the world. We’ve helped many clients find Philippine call centers over the years, but recently we’ve seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations.

For companies that are looking for high performing English and Spanish speaking outsource call center providers, we recommend the middle-market nearshore BPO companies. They provide great company culture and the increased customer experience scores allow these vendors to continuously outperform the larger BPOs. These locations are stable, safe, and mature outsourcing markets that can offer great value, often costing up to 50% less than comparable U.S outsourcing vendors. This article will discuss four Latin American countries: Peru, Argentina, Paraguay, and Uruguay.

Peru

The contact center outsourcing industry in Peru has generated over half a billion dollars in revenue last year. Most of the agents in these contact centers are college-educated and under age 30, which helps the companies provide high-quality customer experiences for Fortune 500 and Fortune 1000 clients.

Peruvian contact centers provide omnichannel services and are compliant with PCI, COPC – 2000, ISO 27001, and ISO 9001. These vendors have experience in all industries, but some of the primary ones include:

  • Automotive
  • E-commerce
  • Energy and utility
  • Financial services
  • Healthcare
  • Insurance
  • Marketing and advertising
  • Real estate
  • Retail
  • Telecom and cable

Argentina

Argentinian contact centers have won outsourcing industry awards, provide 24/7 service, and are COPC certified and PCI compliant. They provide quality customer service and give their clients outstanding ROI by driving sales conversions through superb telemarketing, up-selling, and cross-selling strategies. The primary location for the industry is Córdoba, which is one of the largest cities in the country and has eight universities. The contact centers in Argentina can leverage the large student population to ensure their agents are college-educated and culturally diverse. The vendors provide multilingual customer service with languages such as:

  • Spanish
  • English
  • Portuguese
  • French
  • Italian
  • German

Argentinian contact centers provide omnichannel capabilities and can benefit companies in a variety of industries, including:

  • Travel and hospitality
  • Banking
  • Energy and utility
  • Insurance
  • Retail
  • Telecom and cable
  • And many more

Paraguay and Uruguay

Paraguay is a great outsourcing option If you need agents that speak English, Spanish, and Portuguese. These agents can deliver inbound service that strengthens your customer relationships while also boosting revenue through outbound sales.

Paraguayan contact centers are available at all hours every day of the year, which helps increase scalability during seasonal peaks. These contact centers utilize cutting-edge technology and have excellent infrastructures and redundancy to ensure reliability and security.

Paraguayan call centers can provide services for many industries, including:

  • Automotive
  • Banking
  • Communications
  • Consumer products and e-commerce
  • Direct response
  • Education
  • Energy and utility
  • Financial services
  • Fundraising and non-profit
  • Government and political
  • Healthcare, medical, and pharmaceutical
  • Hospitality
  • Marketing and advertising
  • Mortgage
  • Publishing and newspaper

Uruguay has high literacy and education rates, which means contact centers have an easier time hiring technically skilled agents that contact centers in other countries. Uruguayan call centers comply with HIPAA, ISO 9000, PCI, and SAS 70 and have rigorous hiring standards.

These meticulous hiring standards include multi-level testing for call center agent personality and intelligence. In addition, the contact centers implement comprehensive technical training to ensure their clients’ customers receive an optimal customer experience.

Uruguayan call centers can provide services for many industries, including:

  • Mortgage
  • Insurance
  • Financial services
  • Energy and utility
  • Retail and consumer products
  • Hospitality
  • Transportation and logistics
  • Wireless broadband
  • WiFi

Need a nearshore, omnichannel contact center to provide high-quality services for your company? We can help!

Outsource Consultants are call center experts with over 20 years of outsourcing industry experience who have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading nearshore outsource call center vendors. If you’re considering nearshore call center outsourcing, simply call 888-766-4482 or email info@outsource-consultants.com today and we’ll help you find the solution that best fits your exact requirements.

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