There’s been a surge in popularity with nearshore contact center outsourcing locations. We view this as a good thing and recommend nearshore solutions that leverage middle-market BPO companies. These organizations continuously outperform the big BPOs and they’re more nimble, flexible, and quality-centric while providing lower attrition.

These mid-market nearshore contact centers offer a great culture with better CX scores and have numerous languages covered. The cherry on top is a lower cost delivery model (Up to 40-50% off U.S. rates). These locations are stable, safe, and mature outsourcing markets that can offer great value. This article will discuss two Latin American countries: Costa Rica and Panama.

Costa Rica

Costa Rican contact centers are great options for companies needing services such as customer service and tech support. If your company needs outbound services, Costa Rican vendors excel at providing ROI with sales, lead generation, and telemarketing.

Companies in every industry can benefit substantially from outsourcing to a Costa Rican call center, but we have seen high levels of success specifically from companies in these industries:

  • Telecommunications
  • Technology
  • Tourism
  • Travel
  • Hospitality

Costa Rica is one of the best nearshore locations a company can choose to outsource their call center services. Costa Rica is one of the most politically stable nations and quality living standards with one of the best educational systems in Latin America. These components of Costa Rican life contribute to highly educated, highly skilled agents.

Panama

The United States and Panama have an extensive history of working together, and in recent times they’ve been partnering to help improve the economies of both nations. You can be confident that you will be working with a call center that is eager to help create the best partnership possible.

The Panamanian contact centers we partner with have won numerous awards and provide a variety of services for companies ranging from mid-size to Fortune 500. This includes inbound call center services such as customer service, technical support/help desk, and sales/upsells.

These vendors also provide outbound services such as telemarketing, lead generation, and sales. In addition to traditional inbound/outbound call center services, outsourcing with a Panamanian call center can provide your customers with non-voice BPO channels like live chat support, outsourced email services, and social media customer service and data entry.

Services provided by contact centers in Costa Rica and Panama include:

  • Customer service
  • Sales and telemarketing
  • Appointment setting and reservations
  • Back office and BPO
  • Billing and payment processing
  • Compliance verification
  • Lead generation
  • Order processing
  • Technical support and helpdesk
  • Text (SMS) response

Need a nearshore, omnichannel contact center to provide high-quality services for your company? We can help!

Outsource Consultants are call center experts with over 20 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading outsource call center vendors. If you’re considering nearshore call center outsourcing, simply call 888-766-4482 or email info@outsource-consultants.com today and we’ll help you find the solution that best fits your exact requirements.

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