June 22, 2020 Reduce Your Call Center Costs While Improving CX Want to know what your call center has in common with all the others? They’re looking to cut costs. Want to know what you can do to surpass […] Full Story BPO Industry, Cost Savings, Customer Service
June 1, 2020 The At-Home Agent Model is Here To Stay – What You Need to Know I remember a class experiment in grade school where every student was timed to see how long they could hold their breath. Any excuse to not do long […] Full Story At-Home Agents, BPO Industry, Customer Service