On February 5, 2017, building supply company 84 Lumber was poised to vault to national notoriety. The relatively unknown building supply company was running an ad during Super […]
It’s no secret that people don’t typically call companies when everything is going smoothly. Your contact center is frequently tasked with serving as the first line of defense […]
Goodbye 2018. Hello 2019! As we begin another year of innovation and evolution in customer service and call center technology, you may be considering call center outsourcing. Maybe […]