The contact center is not immune to the need for additional staff and since it’s typically the first experience your customers will have with your company, you’ll want […]
Call centers come in all shapes and sizes, but for businesses looking to reduce costs, an overseas call center may fit the bill. Business News Daily writer, Sara […]
Although similar, contact centers and BPO service providers have many differences. If you’re considering expanding your contact center to include BPO services, read on. NearshoreAmericas.com recently posted an […]
When it comes to contact center outsourcing, Columbia stands “heads above” other nearshore destinations, says AT&T executive. Nearshore Americas recently posted an article describing AT&T’s success with contact […]
Baird/Koning recently sent a newsletter of the Baird BPO Review for Call Center Outsourcing. Below is a summary of that newsletter: Call Center Outsourcing Industry Datapoints Teleperformance signed […]
Smartcustomerservice.com recently posted interesting findings from a study done by Frost & Sullivan – the booming growth of the North American contact center outsourcing market. A summary and […]
Live chat is an efficient, personalized way to help customers and strengthen your product’s reputation. ICMI.com posted an article regarding the up and coming need for live chat […]
Customer-Driven Centers of Excellence Nearshore Americas recently interviewed Michael DeSalles, a Frost and Sullivan Principal Analyst to discuss the state of the business in Customer Contact in BPO […]
It’s not either or: chat’s place in both sales and service environment. An article from ICMI.com discusses the need for chat in every type of business, whether your […]